Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

Return Eligibility

 

To be eligible for a return, your item must be:

  • In the same condition as received
  • Unworn or unused
  • In its original packaging

You will also need the receipt or proof of purchase.

To start a return, please contact us at ordernusant@gmail.com.

If your return is accepted, we will provide instructions on how and where to send your package. Please note that items sent back without prior return approval will not be accepted.

If you have any questions regarding returns, you may always contact us at ordernusant@gmail.com.

 

 

 

Exchanges

 

Exchanges are offered subject to product availability.

If an exchange is requested due to incorrect size or colour selection by the customer, the customer will be responsible for both return shipping to us and reshipping from our office.

  • All exchange requests must comply with our return eligibility requirements.

If the requested replacement item is unavailable or out of stock, store credit equivalent to the value of the original item purchased will be issued.

Damages, Defects & Incorrect Items

Please inspect your order upon reception and contact us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong item

If the issue is due to an error on our part, we will bear both return and replacement shipping costs. Replacement items are subject to availability.If a replacement item is unavailable, store credit will be issued as an alternative.

 

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

  • Perishable goods (such as food, flowers, or plants)
  • Custom or personalised items
  • Personal care or beauty products
  • Hazardous materials, flammable liquids, or gases

Please contact us if you have any questions or concerns regarding a specific item.

Unfortunately, sale items and gift cards are strictly non-returnable.

Refunds

Upon inspection and approval of your returned item(s) (within 5–7 working days), store credit equivalent to the full value of the original item purchased will be issued.

All refunds are provided exclusively in the form of store credit:

  • Store credit has no expiry date
  • Store credit is non-transferable and not for resale

Please note that cash refunds, online transfers, and credit card refunds are not available under any circumstances. Store credit remains our sole refund method.


 

We thank you for your understanding and for choosing to shop with us.